Trainee Fleet Service Administrator - Glasgow, United Kingdom - GTG

GTG
GTG
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're recruiting a for a highly motivated Trainee Fleet Services Administrator to work at our Head Office in Hillington, Glasgow.


Hours
Rota based between 7.45am - 5.30pm Monday to Friday.


About the role


As a Fleet Services Administrator for Arnold Clark, you'll be responsible for handling calls from branches/customers and auditing aftersales service videos sent out to our Arnold Clark customers.


This role would suit a natural multi-tasker, who's at home speaking to customers and meeting deadlines as part of their daily work.

This position would be perfect for someone who is looking to start their career within an administration role.

All training will be provided, all we ask is that you have the desire to learn.


Day-to-day duties

  • Dealing with internal and external calls from Arnold Clark branches, and from customers with policyrelated enquiries.
  • Watching and choosing Your Workshop Review videos sent to customers when their car arrives for a health check.
  • Scoring these videos and entering the scores onto a preset scoring matrix, and giving feedback to branches from time to time.

Essential skills

  • Knowledge of Microsoft Word and Excel.
  • Excellent telephone skills.
  • A friendly, approachable nature with customers.
  • Being able to work to deadlines.

Nice to have (but not essential)

  • Knowledge of Cisco telephone system (training will be given)
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