Product Operations Intern - London, United Kingdom - Semble

Semble

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Semble, we are on a mission to improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software.

Our cloud-based clinical system is already used by hundreds of clinicians, making their lives easier and saving them money, while structuring their health data to help research.

We are a passionate and driven team, lucky to be making a change in healthcare

Working on the product team who brings new ideas to life, listens closely to users and the market to build solutions that solve real problems and are a highly collaborative team with touch points throughout the business.

We are looking for someone who is bright and creative who can grow into the role and bring loads of energy and strong convictions around great product operations.

We are not looking for someone who has done it all, the point of this role is to gain experience.

This role can be fully remote in the UK (with occasional travel to our London office). Please note this internship is for 6 months (exact timing to be discussed during the interview process)

About you:

You enjoy finding simplicity in complex situations
You are looking to get some work experience embedded in a product team
You enjoy having your hands in a little bit of everything and you are interested in learning the ins and outs of startups

Being successful in this role means:

Finding ways to optimise and automate work that was previously done manually
Keeping the operations of part of the Semble product running like clock work
Working on myriads of defined projects with many teams, including: product, marketing, sales, customer support and engagement, and technology

What you will be doing

Optimising and streamlining the processes, workflows and tools within the product development and management team
Collaborating with the product team, development team and other stakeholders to ensure smooth operations within the product
Creating, managing, maintaining and communicating product operations plans to relevant teams and stakeholders
Communicating with internal and external stakeholders and customers, as needed
Understanding client use cases and needs
Adding value by identifying and implementing technology and processimprovement opportunities
Acting as a link between product management, customer support and engagement, and marketing teams

Specific responsibilities

Create and maintain a library of key healthcare forms used by customers
Keep a medical directory up to date some manual and some automated checks
Collaborate with multiple teams (product, development, marketing, sales, etc.) to gain an understanding of our critical product health metrics and analyse and provide insight into improvement areas in the operations of the product
Lead/Support the definition and creation of dashboards/reports that provide realtime insight on product operations health
Formulate processes between commercial and development teams as it relates to the operations of the product
Create and maintain documentation and knowledge management ensuring that knowledge is effectively shared among team members
Generate reports and insights to help and drive product decision or orientation

You will also have the opportunity to shadow our product team and get real hands on experience alongside product managers

Shadow agile ceremonies such as stand ups, refinement, and planning
Attend workshops and planning sessions

**This is a good fit if you: - Have strong troubleshooting abilities

Are hoping to break into the startup world
Are a doer and no task is too big or small
Like to make order where it hasn't existed before
Are a creative problem solver
Have strong communications skills
Have exceptional organisation skills with a keen eye for detail
Have the ability to autonomously carry out work once the direction and tasks are set
Are proactive and selfmotivated: demonstrated initiative and a proactive approach to identifying and resolving issues independently
Have analytical skills: Strong analytical and problemsolving skills with the ability to leverage data and insights to make informed decisions and recommendations
Are detailoriented: Meticulous attention to detail to ensure accurate documentation, data analysis, and task execution

Bonus if you:

Have relevant experience in an agile delivery framework, strategy and planning, or healthcare
Have experience developing and automating operational processes Have proficiency in the French language

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The specifics:

We are aiming for a 24th June 2024 start date
You will work between 1020 hours a week (to be agreed throughout the recruitment process)
The role pays London Living Wage, currently £13.15/hour
The interview process:
30 minute call with the hiring manager to learn more about the role and the company
60 minute call with the hiring manager where yo