Customer Service Advisor - Kirkcaldy, United Kingdom - Kwikpac Ltd

Kwikpac Ltd

Verified Company

Kirkcaldy, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our company was founded in 1993 to meet the growing needs of the UK packaging industry.

The company has grown from strength to strength becoming well known the UK specialists in packaging, strapping, pallet wrapping & packaging machinery.

We pride ourselves on our innovative packaging products that delivers surpassing quality meeting the requirements of our customers, across many diverse industries.

We're a small and friendly team who work together to make the dream work.

We are looking for an integral member of the company's customer service team, dependable for efficient order processing support, clear communication with clients, management of the sales inbox, live website chats and inbound calls to ensure a good customer journey.

Assist with general office and sales admin related duties.

Performance Objectives

Organised & accurate order processing.
Responsible for ontime sales order processing & picking list generation.
Assist with customer product and pricing enquiries.
Assist in the smooth running of admin & sales related tasks.
Efficient, friendly & professional phone answering.
Responsible for website live chat.
Responsible for processing of all website orders on Sage.

Essential Selection Criteria

Passionate about accuracy & attention to detail.
Computer literate with experience of using Microsoft systems. Experience using Sage 50 Accounts is desirable but not essential.
Excellent telephone manner.
Competency in personal time management.
Good organisational skills.
Ability to work under own initiative.
Friendly, happy, and cheerful disposition.