Front Desk Agent - London, United Kingdom - 4C Group

4C Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:4C 1078

Branch:
The Westin London City

Location:
The Westin London City, London (Central)

Salary/Benefits:
Market Related Salary + Service Charge

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:12/02/2024

Closing date:15/03/2024

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free highspeed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities._
Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their wellbeing when they need it most, while traveling, ensuring they can be the best version of themselves."_
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture._
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks._

A DAY IN THE LIFE OF A
FRONT DESK AGENT AT THE WESTIN LONDON CITY

What you'll be doing..._

Reporting to the Assistant Front of House Manager, you can expect your working day to include the following.

Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all checkouts including resolving any late and disputed charges.
Coordinate with the Housekeeping department to track readiness of rooms for checkin.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Balance and drop receipts according to Accounting specifications.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of
Front Desk Agent, you will need the following qualities and skills:

Has a pleasant and welcoming manner.
Is flexible and adaptable to different working conditions and hours.
Is forward thinking and promotes new ideas.
Has immaculate appearance.
Has a positive attitude.
Will have commitment to our Westin Brand values and beliefs

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
Staff accommodation rates across UK (Mariott 4C Group Hotels)
Life Assurance Cover
Cycle to Work Scheme
Technology Scheme
Health Cash Plan (HSF)
Referral Bonus Scheme
Workplace pension scheme
Access to Employee Assistance Program (EAP) and Wellbeing Support
Eyecare vouchers
Continuous Learning Development opportunities
Recognition Programme
Opportunity to attend Social events.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer. _

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada.

The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s.

The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.