Front of House - Dartford, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DETAILS:

***
Job reference
REQ00773

Date posted
29/11/2023

Application closing date
10/12/2023

Location
Dartford

Salary
£10.42 per hour

Package

Contractual hours
0

Basis
Casual

Job category/type
Front of House

Job description

_ Position - Front of House Casual Team - Orchard West_

_ Reporting to - Customer Experience Manager_

ABOUT TRAFALGAR ENTERTAINMENT (TE)

Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of livestreaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. ABOUT TRAFALGAR THEATRES Trafalgar Theatres is the venueoperating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

ABOUT THIS ROLE

As the postholder is responsible for:
Providing a friendly welcome to our patrons attending both performances and events at the Orchard Theatre. Assisting with all patron enquiries in a professional and calm manner. Supporting the Volunteer Usher team during performances.

ABOUT YOU

A polite, friendly and calm professional with significant experience in the theatre, music or liveentertainment space, you'll be a selfmotivated, engaging and dynamic leader. Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and thirdparty producer clients) you'll be energetic, proactive, resultsfocussed and creative in your approach. You'll be resilient, able to communicate clearly and excellent at forming working relationships with others.

KEY RESPONSIBILITIES

Available to work weekdays, weekends and bank holidays which will include daytime and evening shifts.
To provide a warm welcome to all patrons to the venue with a polite, friendly and professional manner.
The scanning of tickets for all patrons on both performances and events.
Provide excellent customer service and can effectively deal with criticism and complaints.
To work alongside the Volunteer Usher team to deliver an enjoyable and positive experience for our patrons.
To sell and actively promote all show products including programmes and merchandise.
Adherence to and responsibility for emergency and evacuation procedures.
Collaborate with the other venue departments to ensure the set up and delivery of all events.
To be an ambassador for the Orchard Theatre within the Front of House Team, positively promoting the theatre and its performances.
Cultivation and management of continuous relationships between The Orchard Theatre and its patrons.

REQUIREMENTS

Must be available to work on weekends, evenings and Bank Holidays.
Be organised, to have a professional attitude and be able to thrive in a fastpaced environment.
High level communicational skills along with excellent customer service skills when dealing with colleagues, public, stakeholders and industry colleagues.
Literacy and computer literacy skills appropriate to the post.
Knowledge of till/sales systems.
Excellent attention to detail.
Have an understanding and working knowledge of health and safety requirements.
To be flexible to business needs and to work calmly and efficiently under pressure.
To have a basic understanding of the surrounding area.
Demonstrate enthusiasm for live theatre and entertainment.
Previous experience in a customer facing/service environment and working as part of a team.

PERFORMANCE MEASURES

Four Pillar Customer Service Training
Monthly Mystery Shopper reports.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.