Service Administrator - Oldham, United Kingdom - Plasma Clean Ltd

Description

The Company:

Established in 2008 and based in Oldham, Greater Manchester, Plasma Clean Air Ltd provide solutions and service to manage air, odour and grease within built environments and commercial kitchens.

We provide solutions and maintenance to some of the most recognisable brands within the UK hospitality industry and our continued success has created this opportunity for a key role in our company.

Job Summary:

We are looking for a detail orientated Service Administrator to create the synergy between our sales division and the service operation to ensure the seamless delivery of our planned preventative maintenance offerings

You will be an integral part of the business, delivering excellent customer service and maintaining strong relationships with the team, customers, and third party vendors.

You must maintain a strong knowledge of industry standards and practices as well as the company's products and services.

You will be a problem solver and a forward thinker who is planned in their approach and always looking to improve and drive the business forward.

You will report to the Managing Director but have a level of autonomy to carry out the service operations to deliver the highest levels of efficiency and customer satisfaction.

Your responsibilities are not limited to but will include:

• Carry out the day to day operations of our service desk and field based team of engineers who work nationwide.
• Develop and implement service standards and procedures for the service delivery department
• Schedule PPM to ensure maximum efficiency of our engineers
• Maintain appropriate stock/spares levels for vehicles and warehouse
• Oversee and prepare accurate service reports for customers
• Carry out administration tacks such as managing CRM, processing orders and generating invoices

Essential Requirements:

• 3+ years' experience in a similar role
• Computer literate with a good knowledge of the Microsoft Suite

What we can offer the right person:

• £26,000 to £28,000 per annum DOE
• 25 days holiday plus Bank Holidays
• Full time permanent contract
• Monday to Friday 9am 5pm
• Company pension
• Laptop and mobile phone
• Happy and friendly office environment
• Free Parking
• Ongoing professional training and development
• Career progression within a growing business

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£28,000.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Oldham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location:
One location