Cctv Support Desk Administrator - Erith, United Kingdom - Fawkes & Reece

Fawkes & Reece
Fawkes & Reece
Verified Company
Erith, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Erith


Salary:
£25K- £30K per Year


Contract:
Permanent


Type:
Full Time


Reference:
HF-CCTV_


Posted:
May 12, 2023

CCTV Support Desk Administrator
Based in Erith
Paying £25-30k - dependent on experience

An exciting opportunity with a Groundsworks and Civils company to join their administration team


KEY TASKS AND ACCOUNTABILITES:

  • Log and respond to customer requests for service calls:
  • Log all calls on Solarvista
  • Remotely log into client systems to triage/rectify faults assisted by third party software developers where required.
  • Dispatch calls to engineers where required
  • Chase up unclosed faults
  • Maintain current fault logs for all clients
  • Chase up thirdparty fault responses
  • Monitor reactive reporting software, investigate/log fault as required
  • Support the team in the use of Solarvista to manage individual schemes including:
  • Job creation / dispatch o Assist network engineer with system upgrades
  • Support the team in all completion activities including: o PPM reports o Compiling KPI's against client SLA's
  • Current Fault Logs
  • Update client information on Solarvista
  • Manage the service desk Mailbox and feedback on scheme programme and progress to all stakeholder as required.
  • Carry out any reasonable tasks to support the team as requested by the Contracts Manager.

MEASURES OF SUCCESS:

  • Accuracy of works and record keeping
  • Meeting timescales
  • Manager's, clients', and stakeholders' satisfaction
  • Integration within the team and CCTV office
  • Innovation / continual improvement and challenge of established processes to drive efficiency
  • Feedback from weekly meetings, appraisals and 1 to 1 reviews.

SERVICE STANDARDS:

  • Experience of working in a customer focused environment
  • Demonstrate ability to meet performance targets both personal and departmental
  • Experience of working in a 'real time' environment (essential)
  • Ability to remain focused under pressure
  • Ability to influence others
  • Ability to work on own initiative and evaluate appropriate courses of action
  • Hands on and active support for colleagues
  • Professional appearance
  • Consistently working at a level consistent with, or higher than, agreed divisional service levels
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