Service Administrator Remote - Chepstow, United Kingdom - Cove Recruitment Ltd

Cove Recruitment Ltd

Verified Company

Chepstow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Cove is looking to engage with a detail oriented Service Administrator for a fixed term remote working opportunity for 12 months for a local client operating nationally.

Your role will work within The Enhanced Service Administrators team, liaising with the Technical Assistance Centre engineers to ensure service is provided to their customers.

Your role will be remote - working from home, fully supported by chat hubs and weekly Teams, although may occasionally be needed to work from Chepstow or Newport (Primarily for training, development and team meetings).

Responsibilities;

Providing a high level of customer service to some of our key customers
Taking commercial calls via the telephone from SLA Customers
Acting as a single point of contact
Updating information recorded on service management system with progress notes and updating customers
Working to tight deadlines
Progressing MAC (moves, adds and changes) work
Raising Sales Orders & Purchase Orders.
Asset management.
Call logging
Billing & authorising invoices for payment as required by Finance
Liasing with the customer to ensure they are kept up to date
Liasing with Service team members including engineers and Service Delivery Managers.

Requirements;

Excellent telephone manner
Ability to deal with Service Partners
Ability to work to deadlines under pressure
Good administration and organisation skills
Have good communication skills especially via the telephone
Numerate and accurate
Possess good PC skills
Ability to use Excel/Word/PowerPoint is a must
Must be able to work on own initiative.
Must be a good team player.

The package;
- £ Per hour

Monday to Friday to cover 95 over 37hours per week
Remote working opportunity
612 months contract

If you enjoy working at home and are looking for a supportive and varied role and have excellent MS skills to include Microsoft 365 and enjoy engaging with a team then please get in touch with us today.

Salary:
£11.00-£11.50 per hour

Benefits: