Customer Care Agent - Gatwick Airport, United Kingdom - The Best Connection Employment Group

The Best Connection Employment Group
The Best Connection Employment Group
Verified Company
Gatwick Airport, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Best Connection have an exciting opportunity to join our client Wilson James at London Gatwick Airport as a
Customer Care Agent.

You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers and ensure they have a seamless airport experience.


Rate of Pay:
£12.68 per hour


Hours:

fall between the times of 04:00am and 23:00pm - flexibility is KEY Average of 9 to 12 hour shifts.


Shift pattern: 5 ON / 3 OFF
Weekly pay (every Friday)
Overtime available


Main duties:


  • Being professional, polite and courteous at all times.
  • Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
  • Providing assistance with the passenger luggage.
  • Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
  • Ensuring that wheelchairs and buggies are always clean and tidy.
  • Ensure that Centralised Control is updated on progress by use of IT handsets.
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
  • Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

  • Great work ethic
  • Excellent communication skills.
  • Strong Customer Service
  • Selfmotivated and willing to work using own initiative
  • Full UK Driving licence (preferred but not essential)
  • To multitask and remain calm under pressure
  • Previous airport experience is an advantage but not essential

Requirements:


  • Passport or Birth Certificate
  • UK Settled Status (If applicable)
  • Proof of National Insurance
  • Proof of (current) Address
  • 5 Year Address History
  • 5 Year Work Reference History

Benefits & Requirements:


  • 28 days Paid Annual Leave prorata for PAYE (inclusive of statutory holiday)
  • DBS Check Required
  • 24hr Oncall Support
  • Induction Training
  • Ongoing Assignment
  • Overtime Available
  • Possible permanent position following a successful trial period
  • Training Provided
More jobs from The Best Connection Employment Group
See all jobs of The Best Connection Employment Group