1st Line Support Analyst - Westcliff-on-Sea, United Kingdom - Experis LTD

Experis LTD

Verified Company

Westcliff-on-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support Analyst

Up to £27,000 (DoE) + Excellent Benefits package + Excellent training.

ITIL, AD, O365, Microsoft, Service Desk Analyst, Infrastructure, Outlook, Ticket,Cloud, Cisco, FreshService, TeamViewer, Microsoft Infrastructures, Azure, Group Policy.

Based in Westcliff-on-Sea, this role is office-based Monday to Friday.
A well-respected Solutions Provider is looking for an innovative Service Desk Analyst to join its talented team.

The Service Desk Analyst will report to team lead and ensure a professional, proactive IT service that achieves its business objectives.

Aiding the 1000 users with any IT issues they have, either resolving or escalating accordingly.

As the Service Desk Analyst - you will:

Take responsibility for calls by seeing them through to completion where possible. Proactively investigating investigate calls when appropriate.
Pass information onto relevant people in written and verbal formats.
Highlight problems impacting the shift and make recommendations for resolving them.
Backline call management and investigation of backline calls.
Arrange and assist with departmental training.
Participate in team meetings, chairing and recording minutes on request.
To undertake specific projects when required.

Skills and experience in these key areas required: