Customer Service Administrator - Purfleet, United Kingdom - CLdN Automotive Ltd

CLdN Automotive Ltd
CLdN Automotive Ltd
Verified Company
Purfleet, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe.

With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators.

CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment.

CLdN's 3,000 employees ensure that it fulfills its mission:
to excel as an integrated provider of maritime links.

CLdN Automotive Ltd.

is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers' specifications.

It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for a Customer Service Administrator.


Your role

  • To ensure that all administrative tasks, namely Warranty, Claims, Repair, Production, Logistics, After Sales & Commercial are carried out in a timely and efficient manner.
  • Managing the incoming mailbox and responding promptly to customer enquiries.
  • Effectively supporting customers with any compliant/issue that have in line with Company processes.
  • Carry out proactive escalations to the appropriate Supervisor/Manager when required.
  • Build sustainable relationships of trust through open and interactive communication and strong customer relationships by handling questions and concerns with speed and professionalism.
  • Processing orders and transactions.
  • To attend and participate in meetings as and when required,

Profile:


  • Proven administration experience
  • Have good communication and interpersonal skills
  • Strong Customer Service skills
  • Intermediate knowledge of Excel & spreadsheets.
  • Experience of Reflections would be an advantage
  • Have a degree of flexibility
  • Have the ability to work well under pressure
  • Have good initiative and work well individually and as part of a team

Our offer
In return, we offer an attractive salary with a benefit package.


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Purfleet: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience in an automotive logistics environment?
  • Do you have intermediate knowledge of Excel and spreadsheets?
  • Do you have experience of Reflections?

Experience:

- customer service: 2 years (required)

  • Administrative: 2 years (required)

Work Location:
In person

Application deadline: 21/07/2023


Reference ID:
Customer Service Administrator
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