Customer Service Representative - Canary Wharf, United Kingdom - CSC (Corporation Service Company)
Description
As a Customer Service Representative, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names.
Additionally, you will be working with various Product Managers with different duties.This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the things you will be doing:
- Building and maintaining client relationships by providing excellent customer service to both internal and external clients
- Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
- Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
- Taking and fulfilling orders, partnering with our clients to become their trusted advisor
- Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
- Cooperatively work with global vendors to complete internal and external customer orders
- Assisting Product Managers with brand launches, problemsolving, product development and troubleshooting
- Understanding and communicating Industry changes and new product offerings to clients
- Research and analysis of customer data
- Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
- Experience in a similar customer service orientated role is advantageous
- Outstanding written and verbal communication skills
- Strong Microsoft Office skills including MS Excel, Word and Outlook
- Ability to work independently as well as on a team
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
- Previous experience of producing quality results with a high attention to detail
- Ability to be direct, open, and honest when dealing with customers and coworkers
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Canary Wharf: reliably commute or plan to relocate before starting work (required)
Experience:
Customer Service: 1 year (preferred)
More jobs from CSC (Corporation Service Company)
-
Client Service Partner
London, United Kingdom - 3 weeks ago
-
Compliance Administrator
London, United Kingdom - 1 week ago
-
Compliance Specialist
London, United Kingdom - 5 days ago
-
Senior Administrator, Temporary
Saint Peter Port, United Kingdom - 6 days ago
-
Senior Administrator
London, United Kingdom - 6 days ago
-
Facilities Coordinator
London, United Kingdom - 1 week ago