Support Services Administrator - Grantham, United Kingdom - Woodland Trust

Woodland Trust

Verified Company

Grantham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US
The Woodland Trust is the UK's leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature.

The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

THE ROLE

The Support Services team at The Woodland Trust play a unique role in delivering an outstanding customer experience and maintaining a high standard of data administration.

The administrator, based mainly in Grantham will help provide service provision to our supporters, the general public and our internal staff members.

This customer service role involves helping to manage supporter queries and requests through a variety of communication methods, dealing with orders, donations and fulfilment generated by our Supporters and the public.

This is a 12 month fixed term contract.

This is a Hybrid working role, where you'll work part of your time at home and part of the time from our Head Office based in Grantham, Lincolnshire.

Our Hybrid Working Policy is flexible, and the frequency of time spent in your contracted office will vary across teams and job roles.

THE CANDIDATE
As the Supporter Service Administrator, you'll have an exceptional telephone manner and be able to deal sensitively with customers. Comfortable with the Microsoft packages you'll possess excellent written and verbal communications. Working with data entry you will have a keen eye for attention to detail and be highly organised.

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day.

We want you to be able to role model our values; 'Grow Together', 'Focus', 'Explore' and 'Make it Count' to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE
There's no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people.

You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.

**OUR COMMITMENT TO DIVERSITY & INCLUSION