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Customer Liaison Co-ordinator - Telford, United Kingdom - Hire Recruiter

Hire Recruiter

Verified Company

Telford, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Complaints / Customer Liaison Co-Ordinator | Telford | Full Time| £10.42-£12.00 per hour

We opened in 2005, we are a family-run business that works under a franchise for Dyno-Plumbing & Heating, which is owned by British Gas.

Through our team of 26 qualified Plumbers with a minimum of NVQ Level 2, we offer all plumbing work from a leaking stop tap to full bathroom installation, as well as upgrading hot water systems to an unvented.

**Please note

The starting salary will be minimum wage and upon completion of 3 month probation, there will be a rise to £12.00 per hour.

Are you the right person for the job?

Experience in customer service principles and practices
Knowledge of telephony and technology
Proficient in CRM
Having excellent communication skills
Being confident
Having a clear telephone voice
Being able to work independently
Being flexible and adaptable
Having teamwork skills
Being able to deal with all types of people
Good listening skills
Ability to adapt to changing situations

- stress tolerance

Need to be computerliterate
Reliable

What will your role look like?

General

Manage own workload and work unsupervised
Ensure effective selfmanagement and organisation to meet targets
Operate within the company's policies and procedures
Perform basic administrative work, including data entry
Manage the workload of Engineers
Manage engineer holiday requests, absence, and overtime sheets as required
Deputise for colleagues, as necessary
Participate in personal training and development activities to meet company requirements

Customer Liaison/Dispatch

Answer incoming calls and determine what priority the call should be given
Resolve calls calmly and professionally, including answering questions and giving

- advice where appropriate

Provide excellent customer service
Demonstrate a strong working knowledge of the product/work undertaken, engineer abilities, and job scheduling
Keep detailed records of call information, relevant location, and engineer dispatched
Use computer systems to manage dispatch schedules and record call details
Plan and organize engineer work by creating effective schedules using knowledge of driving routes geography and traffic patterns

What can you expect in return?