Customer and Technical Support Representative - Bromsgrove, United Kingdom - SF Group

SF Group

Verified Company

Bromsgrove, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about delivering exceptional customer service? Do you have a strong IT background and a genuine interest in technology? If so, we have an exciting opportunity for you to join our clients' dynamic IT support team.

Our client are a leading software company specialising in serving the General Practice and Primary Healthcare market. They work directly with GP Surgeries and Patients, providing innovative solutions to streamline processes and improve healthcare outcomes.

Responsibilities:

Provide outstanding customer support and ensure customer satisfaction through effective communication and problem resolution.
Handle technical enquiries and troubleshoot issues related to our software products.
Proactively identify and escalate technical issues to the appropriate teams for resolution.
Maintain accurate records of customer interactions, enquiries, and resolutions in our CRM system.
Collaborate with the development team to report and document software bugs and user feedback.
Contribute to the improvement of our products and services by providing valuable insights and suggestions based on customer feedback.

Requirements:

Excellent customer service skills with a strong commitment to customer satisfaction.
Solid IT skills and an interest in technology, preferably with experience in software support or technical assistance.
Ability to troubleshoot and solve technical problems independently or in collaboration with the development team.
Strong organisational skills and attention to detail to effectively handle multiple customer enquiries simultaneously.
Exceptional verbal and written communication skills to convey technical information in a clear and understandable manner.
Proficient in using CRM systems and other support tools to manage customer interactions.
Knowledge of General Practices and the Primary Healthcare market is desirable but not essential.