Account Executive - York, United Kingdom - Webcertain

Webcertain

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overall Purpose:

This role involves working with innovative and challenging clients and Internal Business Units.

The purpose of the role is to service the needs of the client throughout the length of an engagement, and to act as a liaison among the internal departments to gather and communicate all relevant facts required to manage various digital projects and deliver on the client's needs.

This is a remote/working from home role but periodic travel to our Head Office in York, UK is required.

Key Accountabilities:

Manage and nurture client and agency partnerships (involving SEO, PPC, Content & social components) in order to build and sustain strong relationships with them
Demonstrate a very good understanding of your clients and their business strategies and goals
Communicate regularly with your clients on status, timeline, budget, deliverables, performance reporting, and other followup items
Share knowledge of the client and their objectives with fellow team members to ensure the most appropriate solutions are identified on an ongoing basis
Brief agency colleagues, and work with them to plan and implement the best advertising solutions for the client
Identify upselling opportunities and expand the services offered, always maintaining a commercial focus, both from a Webcertain and a client perspective
Create proposals for existing and new clients
Undertake daily project management tasks
Develop project plans to track progress
Address clients' needs and respond to clients' requests as they arise
Understand, adhere to and work towards client KPI's and objectives at all times, ensuring client profitability through awareness of incoming revenues
Use various tools to track and report on progress for metrics against objectives to clients
Meet assigned financial targets and strategic objectives
Management of the commercial element, including invoicing and budget management
Ensure that all activities are carried out in accordance with Internal Processes and Procedures
Deliver client forecasting on time
Ensure invoicing is carried out in line with Account Management service standards

Skills and attributes required:

Essential:

Ability to fluently write and speak in English as well as a European language
Strong customer service and client management skills
Previous experience in digital marketing
Proven project management experience: the ability to manage multiple projects at a time while paying strict attention to detail
Strong speaking and presentation skills
Proactive attitude with the ability to use initiative
Excellent communication and organisational skills
Team player
Selflearning skills
Ability to manage and prioritise own workload under pressure
Ability to work towards tight deadlines
Ability to recognise obstacles and seek solutions
Working to client budgets, ensuring accurate quoting and invoicing
Good Microsoft Office Package skills

Desirable:

Experience in an agency environment
Experience in dealing with international clients / colleagues

*This job description is not restrictive or definitive in any way and should be regarded as a guideline to the duties required and may be amended in the light of changing circumstances following consultation with the post holder.

**All applicants must have the unrestricted right to work in the UK.

Job Types:
Full-time, Permanent

Salary:
from £26,000.00 per year

Salary:
From £27,000.00 per year

Schedule: