Customer Service Advisor - Hereford, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Hereford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Customer Service Advisor

Customer Services Advisor

Hereford Hospital | Permanent | Full Time

37.5 hours per week | £21,333 per annum

Our Patient Services department currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we'll support you to be your best.

The Nuffield Health Hereford Hospital is located in the beautiful Herefordshire countryside and sits just half a mile north of Hereford City Centre.

A modern hospital, offering exceptional private healthcare to the local community and surrounding counties.

We offer a vast range of first-class medical and surgical services performed by a a team if expert consultants.

The Ward consists of 20 inpatient beds, 3 day surgery unit beds and a busy ACU with the majority of patients receiving elective Surgical procedures.

We cater for both inpatient and day case surgery, providing a broad range of surgical specialties including: Endoscopy, ENT, General Surgery, Gynaecology, Orthopaedics, Plastics, Urology, Vascular and more.

Working with leading consultants, Hereford hospital prevents and treats many medical conditions and offers a wide range of complex surgery and services.

The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.

The opportunity

As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)

Ensure all customer interaction is undertaken in a timely manor

Log enquiries on the Hospital CRM and oversee the customer journey

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

The person

To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Key information about the role.

Working hours will be 37.5 per week, Monday-Friday 09:00-17:00 with additional evenings when required however ample notice would be given.