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Customer Service- Therapy Support Advisor - Burton-On-Trent, United Kingdom - Uniting People

Uniting People

Verified Company

Burton-On-Trent, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Customer Patient Services Therapy Coordinator
We are recruiting on behalf of a market leading company within their industry.

They are looking for customer focused individuals to join a specialist customer service team offering a first-class service to customers/patients and healthcare professionals - doctors, nurses and specialist centres.

Working Hours:

-
Full Time - working 40 hours per week, including occasional Saturdays

We are looking for:

Strong customer service skills
Experience working towards targets/ KPI's
Ability to pick up new skills/ systems quickly
Transferrable skills from hospitality, call centre, retails, administration etc.

Role:

To manage contact with patients to confirm order details and dates with patients
To deal with queries or questions in regard to processing a patient's orders
To ensure all patient notes and activities are accurately recorded on relevant I.T. system
To act as a point of contact for queries from hospitals, consultants, nurses, and where relevant specialist centres.
To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery
Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.