Escalated Customer Care Executive - London, United Kingdom - lastminute

lastminute

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility.

We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description:

We are looking for an experienced Customer Services professional from within the Travel industry that is looking to develop their career in Travel Customer Services

In this role

You will provide outstanding service to 'VIP' customers ensuring customer complaints are dealt with efficiently and sensitivity with high levels of professionalism and courtesy.

Key Responsibilities will include

Investigating and resolving customer complaints through a variety of channels
Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
Provide feedback to customers and colleagues in a constructive and courteous manner
Be confident and able to navigate travel booking systems efficiently and effectively
Lead by example representing the values of the business

Qualifications:

Experience of working in the Travel sector
Experience of working in a customer services role
Experience of complaints and escalated case handling
Aptitude to seek a resolution for and with the customer

Outstanding communication skills

Fluent English (Speaking and Writing)
Quick to learn
Work to tight deadlines with a cando attitude

Additional Information

By joining our company, you will have the chance to:

Join a dynamic team in an inclusive-international environment
Grow thanks to the career journey and our internal mobility perspective
Manage your own schedule thanks to the flexible start and end of the working day
Work a shorter working week (36h) with a half day EVERY Friday
Have dedicated focus time for learning, development and deep work on Friday mornings
Work partially or fully remote according to local laws
Benefit from employee discounts on travel
Receive 2 days off per year for the purpose of volunteering
Participate in amazing winter and summer corporate events