Solution Architect - Livingston, United Kingdom - LANCESOFT LTD

LANCESOFT LTD

Verified Company

Livingston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an immediate opportunity for
"Solution Architect" with our client.

Job Title:
Solution Architect

Job Location:
Livingston UK, 2 days per week

Job Duration: 9 Months Contract

Summary:

Solution Architect (Contact Centre Specialist) required as part of a major, onpremise to cloud, contact centre quality management and analytics project.
The scope of the project includes speech and text analytics, realtime analytics, call recording and performance & evaluation tools.
The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.

Responsibilities:

Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.
Review design artefacts for compliance with standards and architectural plans
Act as design authority overseeing the architectural design of their assigned functional components
Responsible for the production of individual design artefacts
Act as quality leader and be accountable for ensuring the highest possible quality in their assigned functional components and/or design

Qualifications:

Strong interpersonal and consultative skills
Recent experience of design and delivery of solutions requiring the use of some of the following:

Contact Centre voice platforms ideally Genesys
Experience of designing / implementing call recording, speech analytics or realtime analytics solutions
Verint Customer Engagement Cloud Platform, NICE Call Recording and Nexidia Analytics or similar
AWS DX
SIP and voice networking components
SIPREC