Resolution Specialist - Peterborough, United Kingdom - The Lettings Hub

The Lettings Hub

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resolution Specialist

Responsible to:
Insurance Manager

Location of work:
Peterborough office based

Hours: 40 hours per week, Monday to Friday pm 60 minute lunch break.

Salary:
£24,000

The Lettings Hub offer many products and services to the Lettings industry.

It's the role of the product team to make sure that the products we offer are fit for purpose, commercially viable and knocks the socks of what the competition can offer.

What You Will Be Doing?

As a resolution specialist you will review all Rent and Legal protection claims into the business, ensuring all mandatory information is received and is in order to then begin mediation between the Tenant, Landlord and Letting Agent as required.

Successful mediation and resolution of the tenancy dispute are our aim, however should this not be possible then you'll pass the claim over to the insurer and manage through with them, keeping the Letting Agent and Landlord updated on claims progress.

Responsibilities

Review of submitted online claim form from letting agents
Ensure all required information has been submitted and that the conditions of the references have been met
Logging of the claim, and notifying the insurer
Contact with the Letting Agent, Landlord and Tenant as per the process guide to understand the situation that has arisen
Agreement received from the Letting Agent and Landlord on whether a deed of surrender is acceptable and if yes, agreement from the tenant to surrender the property
Preparing and gaining agreement from all parties to a payment plan
Communication with the insurer on the mediation activity
If mediation is unsuccessful, or there is no contact from the tenant, details of the case passed to the insurer for the claim to proceed
Clear mediation processes in place and reviewed every 6 months
Mediation literature up to date and available to clients
Sales team fully briefed on process to support with promotion of the claims process
Regular reporting on mediation performance, including by agent, length of mediation, and outcomes
Suggest system and process change specifications as required to deliver efficiencies
Identify cost saving opportunities and present them for consideration by the business
Ownership and management of of the eviction claims, ensuring the process is followed and evictions are within SLA
Insurance admin related duties
Onboarding overflow support when required, to cover busy periods and holidays
QA responsibilities as required

Skills & Characteristics

You are you passionate about our products, business improvement and business standards
You are solution driven
You are a people person
You are organised, have a strong attention to detail and good time management skills
You are a flexible individual who can challenge and question others at all levels of the business
Strong analytical / numerical skills, excellent MS Office Skills
Creative, innovative and openminded approach to problem solving with a strong ability to identify, investigate and resolve issues
Collaborative and inclusive, a strong team player who works independently with mínimal supervision
With excellent written and verbal communication skills, you adapt your communication to your audience
Autonomous and creative, you thrive on using your own initiative and prioritising your workload, meeting deadlines and performing multiple tasks
Highly analytical, numerate and datacentric
Methodical, focused, with firstrate attention to detail, and a structured and logical approach
Industrious and motivated, commercially aware, able to liaise with all relevant stakeholders to ensure we are supporting all key players

Previous Experience

2 years relevant industry equivalent experience
Strong existing tenancy agreement knowledge

About Us

The Lettings Hub is a unique supplier of technology-driven products and services that simplify and speed up the lettings process.

Specialising in referencing, insurance and other rental properties services, The Lettings Hub are trusted by many leading agency brands and help over 20,000 people move home each month.

The Lettings Hub combine the best of technology with invaluable experience, which informs everything we do. We aim to exceed our customer's expectations and do it with a smile. Since first starting out in the business that principle hasn't changed.

We believe in treating people the way we want to be treated - respectfully and inclusively - and investing in those we work with and partner.

As we continue to expand our team of over 100 dedicated, brilliant people, we are looking for like minded, talented individuals to come and join us and work in a great team of passionate and hardworking people

Located on the Lynch Wood Business Park we offer our people a fun, friendly and flexible working environment with many benefits such as unlimited holiday, career / salary progression and we love rewarding our people