Customer Experience Assistant - Abingdon, United Kingdom - Revvity

Revvity

Verified Company

Abingdon, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx.

12 months.

This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations.

Role description

The role will be responsible for administration support to the Customer Experience team and ODL
Daily data input into the Service's Laboratory Information System (LIS), with other administrative duties as directed.
General administration duties to ensure the efficient running of the Customer Experience Team (filing, scanning, answering customer queries, resending results)
Contacting customers with any queries arising from sample booking in (e.g. date of blood collection)
As required, be responsible for the Customer Experience out of hours mobile phone and track and chase courier deliveries which don't arrive as expected
Running ad hoc reports for customers (number of tests performed, number of reportable results)
Coordinating the customer feedback survey for ODL customers
Referring any unresolved issue to the Customer Experience Supervisor
Booking in of clinical (Certimmune) samples and data entry for these samples
Assisting with booking in samples delivered by various couriers at various times throughout the morning at times of high throughput e.g. incidents opening up delivery boxes, checking patient data on request form and sample tube, issuing a unique accessioning number barcode, releasing sample onto the LIS
Performing duties in other departments to meet critical Company objectives, if required
Working to Revvity's Company Values at all times

Role Requirements:

Desirable Technical skills and abilities

An understanding of customer service and logistics
Previous experience of working within a customer service environment
Familiarity with Quality System concepts and requirements including GMP and ISO systems

Essential Technical skills and abilities
- 'A' Level or equivalent

Ability to organise and prioritise workloads
Previous work experience, ideally in a customer service environment

Emotional skills and abilities

Capable of handling multiple tasks at the same time
Capable of working effectively in a team environment
Able to communicate effectively at all levels

What we offer

Purposeful & inclusive work environment
Dynamic culture in which customers are at the forefront
Being part of a highly qualified team that is committed to excellence
Access to cuttingedge expertise through which you can

make positive impact in the world around us

Oxford Diagnostic Laboratories (ODL) is the sample testing service offered by Oxford Immunotec Ltd (OI). The service specialises in the analysis of T cells to aid the diagnosis and investigation of infectious diseases using Oxford Immunotec's own T-SPOT technology as well as innovative research techniques. ODL provides a diagnostic service to UK clinical services as well as participating in groundbreaking research including collaboration with vaccine development companies._

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