Monitoring Officer - Southend-on-Sea, United Kingdom - De Vere Care Partnership Ltd

Description

The role of the Monitoring Officers is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruct support of care workers.

Monitoring Officers are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

• Must be a driver and have full access to a vehicle

• Maintain confidentiality of information
• except in cases clearly indicated by law or internal roles and regulations.
• Keep accurate records and communicate effectively.
• Capable of multitasking, with a "can do" attitude.
• Carry out initial risk and needs assessments in respect of individual service users, either in the service user's home or, where required, in other settings such as hospitals or residential/nursing homes;
• Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support;
• Work with care coordinators to support the planning of realistic, effective care worker rotas, with due regard for the needs of the individual and the particular skills and attributes of the worker;
• Carry out regular reviews of individual services, including repeated and renewed needs and risk assessments;
• Medicaiton management i.e ordering repeat prescription, auditing Mar Chart etc
• Participate as required in multidisciplinary review of service users' needs.
• Shadow and supervise new care workers in the field to ensure their competence;
• Carry out the onsite observation and evaluation of care worker practice as part of routine supervision, in response to performance concerns, or as otherwise directed;
• Provide ad hoc support and instruction to care workers in the field, including in an emergency.
• Promote a safe working environment and safe systems of work in respect of care workers in the field and those that might be affected by their activities;
• Understand and follow hazard and accident reporting procedures
• Be alert to any changes in service users' condition and circumstances and act appropriately when these change
• Ensuring care workers are always supported in their knowledge skills of working on the field.
• Comply with SBC and DeVere Care policies and procedures.
• Work alongside the medication officer and assist if they should need help with meds competencies or assessments.
• Discuss with the manager any changes /incidents/problems and ensure these are logged on the CM system and recorded correctly.
• Ensure service users care plans and administration records are kept up to date within the care plans
• Take part in the oncall rota system.
• Be familiar with the other office job roles (Care Coordinator, Monitoring Officer).
• Carry out care calls to meet the needs of the business if required.
• Answering calls from (but not limited to) professional health care services, service users, staff and prospective clientele.
• Solving issues that may arise, liaising with staff, service users and other frontline professionals.
• Attending meetings and trainings as instructed by manager.
• Conduct return to work interviews after sickness if delegated by manager.
• Ensure that staff and service users records are maintained on CM2000 and any databases used by the company.
• Record accidents, incidents, complaints, compliments and any issues raised and report them to the relevant person (manager and office staff).

• Holidays
• Monday to Friday
• Weekend availability