Senior Club Supervisor - London, United Kingdom - AllBright Mayfair - Club Managers

Description

About Us
AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. #Sisterhoodworks

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. The AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job Purpose
To deliver exceptional service and supervision of the F&B operation across AllBright Clubs.


Outline of Key Responsibilities

• Guest and member wellbeing and satisfaction ensuring and maintaining the best possible guest experience
• Promote AllBright to all guests and ensure that all team members are upselling club facilities and offers
• Be a brand ambassador and maintain privacy and confidentiality at all times
• Opening and closing the building, using checklists provided
• Updating check lists and opening and closing duties to ensure the wellbeing and safety of all staff, customers, members and guests
• Managing the staff, making sure they are all upholding company standards and policies
• Conducting one month and 3month probation reviews for all new starters in FOH
• Keep track of staff shifts, lateness, sickness and correct clocking in and out of hours, ensure they are accurately recorded on the Team Live system
• Complete return to work forms with employees when they return to work following sickness
• Coordinate communication between front of the house and back of the house staff
• Maintain cleaning standards throughout the building including the upkeep of the toilets during your shifts
• Note any maintenance issues and inform the Facilities Manager following up that all maintenance has been completed to a good standard
• Daily checks of par levels of drink stock, menus, glassware, toilet products, crockery to ensure smooth running of shifts
• Daily checks of menus, event sheets and special requests
• Monitor compliance with safety and hygiene regulations, troubleshoot emergencies
• Ensure team members comply with club security, fire regulations and all health and safety regulations
• Ensure all team members follow correct processes for allergen handling
• Ensure the team are up to date with mandatory training, food safety, fire safety and H&S
• Gather guests' feedback and recommend improvements to our menus
• Ensure that all team members have a current knowledge of club products, services, facilities, events, pricing and policies and knowledge of local area and events.
• Monitor and maintain standards of presentation of all staff
• Monitor and maintain standards of presentation of club public areas (cleanliness and maintenance) and report any defaults to the relevant departments
• Maintain areas of mezzanine and fire stairway ensuring neat and tidy at all times, ensuring health and safety are adhered

Member Responsibilities

• Ensure that the service team are aware of repeat guests and other VIPs
• Train the wait team to welcome Members, their guests and visitors into the F&B areas, ensuring that all members receive exception service and attention to detail
• Build one to one relationship and understanding of our members to allow the delivery of intuitive service and use knowledge of the membership to promote specific member events in a targeted manner
• Actively promote and cross sell all membership, events, external events at AllBright and capture information for all potential sales leads and pass to the appropriate department
• Ensure a comprehensive knowledge of activity within the club on any given day and week, including Member events, private events and other business activities
• Demonstrate a sound understanding of the rules of membership and ensure that any breaches are dealt with directly or escalated to either the membership team or the Club Management team as appropriate.
• Handle complaints and specific Member requests.

Service Responsibilities

• Champion Service Excellence throughout the Club, overseeing service training and leading by example to set the tone of service. Service training to include upselling techniques
• Act as a role model to all team members, supporting, motivating and encouraging good staff relations by promoting a positive culture throughout the department and by fostering a strong team ethic through formal and informal channels of communication
• Maintain a high level of professionalism in dealing with customers, face to face and on the phone. Take calculated risks in