Continuous Improvement Specialist - Reading, United Kingdom - Guardian

Guardian

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Continuous Improvement Specialist

Location:
Reading / Hybrid

Salary:
Competitive

Job type:
Permanent, Full time

Guardian was "re-born" with a simple objective .to make life better.

It's at the core of everything we do, and we've worked hard to turn an idea into an exciting business proposition.

We've bought together the best capability, technology, and people to create a business that challenges conventional thinking, and approaches things differently.

We believe that by being trusting we will be trusted in return.

For our business that means providing Financial Advisers and their clients with products and services that they can be certain of.

For you that means being part of a team where you can really make a difference, and part of a culture that is driven to make life better.

You'll be in an environment that you can trust to do everything it can to help you grow and succeed.

If you are looking for an exciting career in sales and be part of an innovative and growing business then join us at Guardian to experience 'Life.

Made better'.

About the role:

The Continuous Improvement Specialist reports to the Oversight & Controls manager and is responsible for oversight of process improvement and for representing Operations for IT & change deployment to support Guardian's Customer Service proposition to achieve the target business outcomes, including:

Ensuring Guardian's Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market.
Promote a culture of Continuous Improvement within Operations
Proactively obtain improvement feedback from Operations team to develop process and system improvements to improve efficiency and effectiveness of the business.
Design and document a process to review and maintain Standard Operating Procedures (SOP's) and User Guides (UG's)
Assess whether processes and systems meet and operate according to process requirements.
Represent Operations to ensure the department is business ready for system deployments.
Communicate regularly with line managers where a deployment is due and the expected impacts to Operations; business readiness activity to be planned.
Ensure SOP's and UG's are delivered for new processes and system deployments
Liaise with IT & Change to agree prioritisation for the Change agenda
Access development needed to carry out own work more effectively and continually use a range of resources to keep own knowledge, skills and practice up to date.
Share knowledge, skills and improvements to practice with colleagues where it is likely to be of benefit.
Participate in training and development of individuals when required.

About you:

Key skills Required:

Good communication skills both written and verbal.
Ability to work with colleagues at all levels.
Good organisational, administrative and time management skills
Ability to manage own workload and to work unsupervised.

Objectives:

Ensure Operations are ready for process & system changes
Liaise with relevant parties to meet time bound review of Standard Operating Procedure documents
Analyse system deployment outcomes to ensure fit for purpose and behave as expected
Develop process and system change ideas to improve operational efficiencies

Compliance:

Incorporating & ensuring adherence to the FCA's "Treating Customers Fairly" consumer & conduct risk requirements
Completion of all mandatory compliance training

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