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- schedule and oversee secure patient journeys across hospitals, psychiatric units, secure facilities, and community settings.
- Allocate specialist crews and vehicles based on risk level, patient needs, and staff training.
- Ensure compliance with legal frameworks (e.g., Mental Health Act and Mental Capacity Act).
- Monitor all active journeys using fleet tracking and dispatch systems.
- React quickly to incidents such as patient deterioration, risk escalations, or route obstructions.
- Adjust deployment plans in response to cancellations, delays, or emergencies.
- Experience in a transport coordination, control room, or dispatch role (preferably in a secure or healthcare setting).
- Understanding of the Mental Health Act, forensic care pathways, and patient risk management.
- Strong verbal communication skills and calm decision-making under pressure.
- Confident using IT systems including TMS (Transport Management Systems), fleet trackers, and Microsoft Office.
- Able to assess priority levels and resource needs across a range of complex transport requests.
- Shift-based, including weekends and bank holidays.
- Based in a control room or office environment, working closely with crews, hospitals, and field managers.
- High-pressure setting requiring rapid decision-making and escalation management.
- Competitive salary
- Shift and weekend enhancements
- Pension scheme
- Full training and CPD opportunities
- Uniform provided
- Enhanced DBS funded by employer
Transportation Coordinator - West Midlands, England - Pegasus Medical 1808

2 months ago
Description
The Transport Coordinator is responsible for the safe, efficient, and compliant coordination of secure patient transport services, specifically for individuals with mental health conditions and/or forensic needs. You will manage vehicle and crew deployment, respond to changing risk levels, and act as a central point of communication between ambulance crews, mental health professionals, hospitals, and secure facilities.
This role requires a calm, assertive, and highly organised individual with a strong understanding of safeguarding, risk management, and professional confidentiality in a mental health context.
Responsibilities
Working conditions
Salary and Benefits
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Transport Coordinator
Only for registered members Birmingham, England
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Transport Coordinator
Only for registered members Birmingham
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Transport Coordinator
Only for registered members Birmingham, England
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Transport Coordinator
Only for registered members Birmingham
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Transport Coordinator
Only for registered members Birmingham B AF
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Transport Coordinator
TEMPORARY Only for registered members Birmingham
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Transport Coordinator
Only for registered members West Bromwich B EE
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Transport Compliance Coordinator
Only for registered members Dudley B HU
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Transport Coordinator
Only for registered members Stourbridge DY RG
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Transport Coordinator
Only for registered members Atherstone
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Transport Coordinator
Only for registered members Rugby
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Transport Coordinator
Full time Only for registered members Rugby
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Transport Coordinator
Full time Only for registered members Stanton-Under-Bardon
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Transport Coordinator
Only for registered members Branston
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Transport Coordinator
Only for registered members Atherstone, England
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Transport Coordinator
Only for registered members Telford, Shropshire
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Transport Coordinator
Only for registered members Coalville, England
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Transport Coordinator
Only for registered members Branston
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Transport Coordinator
Only for registered members Nuneaton
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Transport Coordinator
Only for registered members Church Broughton DE
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Transport Coordinator
Only for registered members Bermuda, England