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  • Transportation Coordinator - West Midlands, England - Pegasus Medical 1808

    Pegasus Medical 1808
    Pegasus Medical 1808 West Midlands, England

    2 months ago

    £25,000 - £40,000 (GBP) per year *
    Description

    The Transport Coordinator is responsible for the safe, efficient, and compliant coordination of secure patient transport services, specifically for individuals with mental health conditions and/or forensic needs. You will manage vehicle and crew deployment, respond to changing risk levels, and act as a central point of communication between ambulance crews, mental health professionals, hospitals, and secure facilities.

    This role requires a calm, assertive, and highly organised individual with a strong understanding of safeguarding, risk management, and professional confidentiality in a mental health context.

    Responsibilities

    • schedule and oversee secure patient journeys across hospitals, psychiatric units, secure facilities, and community settings.
    • Allocate specialist crews and vehicles based on risk level, patient needs, and staff training.
    • Ensure compliance with legal frameworks (e.g., Mental Health Act and Mental Capacity Act).
    • Monitor all active journeys using fleet tracking and dispatch systems.
    • React quickly to incidents such as patient deterioration, risk escalations, or route obstructions.
    • Adjust deployment plans in response to cancellations, delays, or emergencies.
    • Experience in a transport coordination, control room, or dispatch role (preferably in a secure or healthcare setting).
    • Understanding of the Mental Health Act, forensic care pathways, and patient risk management.
    • Strong verbal communication skills and calm decision-making under pressure.
    • Confident using IT systems including TMS (Transport Management Systems), fleet trackers, and Microsoft Office.
    • Able to assess priority levels and resource needs across a range of complex transport requests.

    Working conditions

    • Shift-based, including weekends and bank holidays.
    • Based in a control room or office environment, working closely with crews, hospitals, and field managers.
    • High-pressure setting requiring rapid decision-making and escalation management.

    Salary and Benefits

    • Competitive salary
    • Shift and weekend enhancements
    • Pension scheme
    • Full training and CPD opportunities
    • Uniform provided
    • Enhanced DBS funded by employer
    * This salary range is an estimation made by beBee
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