Shopper Insights Senior Client Lead - London, United Kingdom - dunnhumby

dunnhumby

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience - then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

Dunnhumby is looking for a
Senior Insight Client Lead to join the team on a permanent basis.

In the role you will own and develop the relationship with your portfolio area of CPG (Consumer Packaged Goods) clients across one or more categories.

In addition to this, you'll manage a pipeline, sell and deliver the most relevant dunnhumby insights and solutions to the assigned clients, as well as drive customer first value creation through collaboration.

Key accountabilities

Act as a trusted advisor to client counterparts and inspire a change with your clients around putting the customer first.
Drive and build collaboration between the retailer and their suppliers/CPGs.
Set the overall account plan for each assigned client, ensuring each is in line with client needs.
Oversee and drive the delivery of each client's account plan, including designing and driving the required change management plans.
Demonstrate strong knowledge of assigned CPG & retailer clients and their business and the relevant category to advise in line with their strategies and to optimize the value we can offer.
Use insights from dunnhumby's tools, analysis and consultancy to create and deliver client presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the retailer's customers.
Lead the creation and delivery of consultative and analytical brief to clients.
Identify upsell and crosssell opportunities for assigned clients as well as needs and areas that dunnhumby can help with thereby achieving revenue targets with those clients.
Regularly capture benefits and data to enable measurement of the ROI and value we are creating with each client.
When one of your CPG client contracts is coming up for renewal, take a leading role to maximise the chances of renewal.
Keep up to date with retail trends and best practice and make it relevant for client counterparts.

Qualifications & Experience

Understanding of the CPG industry
Experience driving commercial value through sold products and services
Experience in maintaining relationships with suppliers
Experience in managing senior stakeholders in the CPG industry

What you can expect from us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not. Plus, thoughtful perks, like early finish Friday and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion.

We live it every day - with thriving networks including dh Women's Network, dh Proud, dh Parent's & Carer's, dh One and dh Thrive as the living proof.

Everyone's invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance.

Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.