Patient Coordinator - Leeds, United Kingdom - CREATE Fertility

CREATE Fertility

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK.

We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs.

Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are led by world-leading professors, including Professor Dr. Geeta Nargund, our Medical Director and one of the nation's leading fertility specialists.

ROLE PURPOSE

The Patient Coordinator will be based in clinic in Tingley, Leeds and is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion.

They are the service and care provider for each new patient.

They are accountable for championing the delivery of the core values of CREATE Fertility, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

ROLE REQUIREMENTS

The key responsibilities are as follows:

Ensuring that all new patients are met and placed into the agreed Journey
Attending Open Evenings on rotation to meet potential patients
That all agreed contact and touch points take place, offering industry leading service
Liaise with clinical members of the team to provide high quality service and information to patients
All aspects of the client journeys are planned, prep'd and organised
Use central and local reports to monitor personal performance against targets
Ensure that the service excels on patient experience with early intervention when issues occur
Effectively lead and support patients through the IC and TC process to ensure a consistent delivery of high quality service and performance.
Ensuring all treatments are in line with CREATE fertility protocols and guidelines
Ensuring that all activities are carried out in accordance with HFEA requirements

EQUIRED SKILLS, AND ABILITIES

Exceptionally empathetic and a passion for customer service and a proven track record of seeing things from a customer's perspective, putting the customer first, understanding customer concerns and securing resolution when issues occur
Performance driven, able to manage at pace, selfmotivated and able to prioritise
Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
Organised and able to multitask
Strong commercial instincts and experienced at setting and meeting targets
Excellent skills of persuasiveness
Outstanding people management skills

EDUCATION AND EXPERIENCE

Ideally have commercial service experience in Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. Sales by service experience is desirable.
Experience of working within a target driven and fast paced environment.
A positive 'can do' attitude that can handle change and challenge.
Excellent organisational and communication skills
Genuine desire to help patients and make a difference to people's lives

CREATE Fertility is an Equal Opportunities Employer

Benefits

Our benefits package includes:

25 days holiday plus a day off on your birthday
Increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform discounts in shops, cinemas, free mobile insurance etc.)
Pension Scheme
Childcare Vouchers
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years' service)