Diagnostic Appointment Administrator - London, United Kingdom - King's College Hospital NHS Foundation Trust

King's College Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide full appointment booking service and to organise reception desks ensuring all radiology desks are run efficiently in accordance with department protocols.

Post holder must focus on the needs of the patient in accordance with the department and national booking programme. Post holder must have full working knowledge and understanding of radiology investigations, information systems and booking protocols.

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London.

The Trust provides a full range of local and specialist services across its five sites.

The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan.

In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.

Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Post holder will participate in the rotation through six radiology reception desks. When working in CT, MRI, Ultrasound, X-ray 1, X-ray 2 and Dental X-ray. Post holder will be responsible to the area Superintendent on a day-to-day basis. Post holder will be expected to undertake additional clerical duties pertaining to specific area.

Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.

Responsible for checking personal details and updating when booking appointment or when patient attends on CRIS and PIMS system.

Responsible for dealing with all referral forms in accordance with the department policies and procedures.

Responsible for reading interpreting information on referral forms and become familiar with terminology.

Responsible for ensuring all GP request forms are scanned for reporting purposes.

Responsible for collecting and dealing with area post

Responsible for taking post to the post room to ensure prompt delivery of appointments letters.

Responsible for making appointments using the CRIS System.

Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.

Responsible for checking orders list on CRIS system daily ensuring appointments are made within the department timescales.

Responsible for entering data onto CRIS System accurately.

Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.

Responsible for checking all patients are accurately placed on the waiting list on the CRIS system

Responsible for monitor patients in the waiting area responding to their needs and alerting appropriate members of staff if patient is in need of assistance.

Responsible for printing and sending out DNA letters

Responsible for providing preparation and instructions to patient where necessary.

Responsible for reporting equipment/system faults to the IT Department.

Responsible for ensuring area changes are communicated to receptionist taking over at end of two week rotation.

Train and supervise new and temporary staff providing progress information to Diagnostic Support Services Manager and Office Manager.

Observe and maintain strict confidentiality of personal information relating to patients and staff.

To maintain stationery stock to ensure efficient running of reception desk

To maintain information leaflets for patients within the reception areas

To be fully aware of safety policies and procedures of working in all radiology areas

Post holder will participate in three shift patterns 8:00am - 16:00, 8:45- 17:00 and 09:15am