Operations Executive - Plymouth, United Kingdom - Ventro Group

Ventro Group

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description:
Operations Executive

At Firntec we are a fast-growing building safety consultancy specializing in fire safety and currently looking for a responsible, self - disciplined and confident individual to join our operations team as an operation executive to arrange and deliver jobs for our clients in a timely manner with potential to develop into an operations management role as a centrepoint for the company.

Key Responsibilities:

Scheduling jobs for the surveyor
Liaising with clients to book in jobs
Contract management of large accounts with clients
Managing diaries of fire risk assessors and consultants
Day to day communication with surveyors onsite ensuring that access is provided to properties and ensuring KPIs are being kept to.
Invoicing
Managing direct labour and subcontractor surveyors and operatives onsite
Managing jobs through our bespoke sales force scheduling software
Frequent reporting into line manager
Working directly with senior stakeholders to continually develop the operational process and improving the quality of our service offering
Creating new client welcome packages
Support with desktop validation of completed reports ensuring highest quality.
Sharing and implementing ideas to continually improve processes across the operations department
Ensuring the highest quality of service for all clients