Client Services Officer - Leigh, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Leigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Client Services Officer (Help to Claim)

Location:
Leigh

Closing date: 30 August 2023

Role details:

Job title:
Client Services Officer (Help to Claim)

Location:
Leigh and home working

Salary:
£21090-£22200 per annum (depending on experience)

Salary pro rata:
No

Hours per week:
Mon - Fri, with some 8am start and 6pm finishes)

Type of contract:
Fixed term

End date of contract: 31/03/2024

Interview date: 30/08/2023

We want people who are passionate about giving an effective service to those most in need.

You will need to demonstrate that you can engage skilfully with clients from a variety of backgrounds and have proven skills at working in a busy environment.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills.
You will have the ability to understand written and oral information of some complexity and the ability to communicate information in a way the client understands.
Good numeracy skills are essential as you will need to calculate benefit entitlement and determine whether Universal Credit is the right benefit to claim.
You will have effective written communication skills for the purposes of correspondence and case writing.

What we offer:

Flexible working including some home working Employers pension contribution 34 days paid holidays (full time equivalent), which includes public holidays
Option to purchase additional holidays
Full training and further development opportunities Regular social events A staff 'buddy' to help you through your first weeks
A supportive team environment
A comprehensive induction programme
Access to our Employee Assistance Programme
Access to a reduced cost private Health Care plan

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.