Customer Service Advisor - Basingstoke, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Salary £21,000

Permanent

Full-time

Shift work between 08:00 - 18:00

Based in Basingstoke

REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.

This is an excellent opportunity for an individual with strong communication skills.

As a Customer Service Advisor your duties will include but are not limited to:

Deliver first point of contact resolution in line with targets and service levels.
Take ownership for ensuring the Company Values are core to everything you do in order to work together and achieve our goals.
Have a flexible approach to meet business needs.
Have a positive attitude towards change to enable you and your colleagues to act quickly.
Take ownership & accountability for actions taken.
Be willing to build good working relations throughout the business.
Multiskilled in Housing, Repairs, Reception and all other roles and work groups within the contact centre.
Aligning the service provided to the Quality and Data Protection guidelines.
Achievement of Customer Satisfaction results as set by Customer Contact Management team.
Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies.
Handling multiple points of customer contact.
Manage complex customer contacts and complaints with a cando approach displaying, excellent customer care.