Specialist Technical Support Level 4 - Hindlip, United Kingdom - RSR Public Safety

RSR Public Safety

Verified Company

Hindlip, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of our policing client based in Hindlip for a Specialist Technical Support Level - Network Engineer.

The main purpose of the Specialist Technical Support Level - Network Engineer role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for the agent.

This is a fulltime, permanent role, offering a salary of £49,008.

Main Duties:

To provide a technical support level.4 capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.
To work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.
To deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.
To provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.
To take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.

Essential Requirements:

ICT (Level 5) professional qualification or equivalent ICT qualification.
Professional Management qualification (Level 5), or equivalent.
ITIL certification in IT Service Management, or similar.
Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v
Routing and Switching, Enterprise Firewalls, VPN, Load Balancing, Web Proxies, Remote Access Solutions, Security Principles.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed
Red Snapper Public Safety is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.