Operations Executive - London, United Kingdom - Wild Frontiers

Description

JOB DESCRIPTION

Job Title:

Sales Operations Executive


Department:

Sales


Reporting to:

Sales Team Leader


Location:

London


About Wild Frontiers:


We are an independent, award-winning adventure travel company, founded in 1998 by travel writer Jonny Bealby. Our expertise and first-hand knowledge of our selected destinations enable us to carefully craft small group and tailor-made itineraries which we hope will leave a long-lasting positive impact on both the people and places we visit, as well as offering a memorable and rewarding experience for the traveller. We believe sustainable and immersive travel can be a powerful force for good; breaking down barriers, dispelling myths and bringing people from different cultures and communities together.


Main Job Function:

• Responsible for the operation of tailormade bookings including quality control of travel documents and final itineraries
• Liaising with ground handlers regards to service requests
• Ensuring standards of safety and quality are adhered to in all aspects of trip operation
• Updating system with any changes to ensure accuracy of client documentation
• Holding flights with flight consolidators such as Lime, Aviate etc.
• Assist with procurement of client visa support documentation
• Dealing with postbooking client queries
• Prepare client travel documentation such as predeparture information, visas, travel letter and flight tickets.
• Contacting clients regarding the balance on their trip or missing information
• Review flight and ground agent invoices for tailor made tours to ensure they are accurate.
• Working with our Head of Sustainable Travel on all aspects of responsible and sustainable travel including singleuse plastic reduction, carbon measuring and helping the company achieve B-Corp certification.

Main Job Characteristics:

• Attention to detail, ability to plan ahead
• Knowledge of travel geography, Itineraries and visa requirements
• Ability to set and work to deadlines
• Able to work on own initiative
• Customer Service capabilities, able to deal with a variety of clients
• Multitasking skills
• Patience and persistence in dealing with challenging situations
• Excellent organisation/communication/interpersonal skills
• Computer Literate
• Numerate, able to prepare client invoices and receipts
• Ability to deal with clients and agents face to face
• Understanding of what the adventure/cultural traveller wants to experience
• General Knowledge and interest in travel
• A commitment to good ethics and responsible travel

Equipment Used:

Windows, Microsoft Word, Microsoft Excel, Dhruv Reservation system.


Qualifications Required:

N/A


Experience Required:

Experience in an office-based environment.

Travel experience preferred.


IT Skills Required
Working knowledge of Microsoft Office packages and travel reservation systems.


Hours of Work:

Monday to Friday 9:00am to 5:30pm or 09:30am to 6:00pm.

However you may also be expected to work on a later shift - from 11.30am to 8pm - a maximum of 5 days per month.

We are currently hybrid working with 1 day in the office per week. During training period you may be expected to come into the office more frequently

Occasionally you will have to attend trade shows and functions as required.


Benefits:

• 22 days holiday per year (additional annual leave for long service additional

3 days)

• Cycle 2 work scheme
• Company Pension (3% employer contribution and 5% employee contribution)
• Regular social get togethers
• Staff travel/familiarisation trips
• Paid volunteer days
• Long service sabbaticals

Salary:

Salary - £27,000 pa.


Job Types:
Full-time, Permanent


Salary:

£25,000.00-£27,000.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• You must be based in the UK for this role

Education:

• A-Level or equivalent (preferred)

Experience:

- operations or administration: 2 years (required)

Work Location:
Hybrid remote in London