Café Bar Assistant - Leicester, United Kingdom - Phoenix Leicester

Description

The role of Café Bar Assistant is vital to the customer experience; ensuring customer comfort, the provision of food and drink products, maintaining the atmosphere and environment of the café bar and good practices in health and safety and fresh food controls.

The role requires impeccable customer service, a polite, welcoming and friendly manner and the ability to interact with a wide variety of people.

This is an exciting time to join us as we begin operating from our brand new café bar. Our new space has over 100 covers with freshly prepared food by our chefs served every day from 11am. We have an extensive bar menu and offer barista style coffee.

Alongside our café bar we also offer a hospitality service for events and will soon be launching our new rooftop terrace bars.

Phoenix hosts a variety of events and attracts a diverse audience for its popular programme of world cinema, digital arts, courses and community events in Leicester's Cultural Quarter.

Our film programme shows the best films from around the world alongside the work of local film makers, as well as international theatre, ballet and music streamed live by satellite to Phoenix.

Businesses and community organisations enjoy the contemporary environment for conferencing, training, networking and social events.

The role is responsible for the delivery of a friendly, welcoming service within a safe and clean environment, including;

• Serving customers in a friendly and welcoming manner
• Ensuring that the venue and facilities remain clean and tidy
• Being knowledgeable and enthusiastic about all Phoenix products and services

MAIN DUTIES:

• Maintain a high level of customer service to all visitors, being welcoming and friendly
• Be knowledgeable about our menus, coffees, beers and wines
• Operating the till taking orders, working accurately and efficiently
• Take and prepare hot and cold beverage orders and deliver to customers
• Take food orders and deliver to customers, working with the kitchen team to ensure prompt service
• Be aware of dietary needs and the food and drink we offer to support those
• Maintain displays of food, restock chiller cabinets, ensure supplies of sugar, condiments, milk etc. are maintained where customers can use them, ensure cutlery is clean and wrapped for service
• Clean and clear service areas in the café, behind the counter and in hire rooms where hospitality has been delivered
• Ensuring that the Café Bar areas are presentable, clean and welcoming at all times
• Being proactive and positive to all customer comments, requirements or complaints, liaising with colleagues and managers to ensure customer satisfaction
• Accounting accurately for each sales transaction and any wastage
• Ensuring your knowledge of Phoenix products and services is up to date in order to promote Phoenix in conversation with customers
• Adhering to cafe bar procedures; for example opening up and closing down processes
• Maintaining a high standard of personal presentation and hygiene, appropriate for food and drink service
• Ensuring all storage areas, corridors and the cellar are kept tidy and clean
• Cleaning the cafe tables between customers, including sanitising seats and touch points
• Fulfilling health and safety checks and attending health and safety training as required
• Assisting with cellar maintenance and procedures such as changing barrels and gas, where necessary
• Act in accordance with licensing laws in relation to the serving of alcohol

GENERAL DUTIES:

• Undertaking an active role in the fire evacuation of the building, ensuring your knowledge of the evacuation procedure is current, attending regular training sessions and conducting evacuations calmly and effectively
• Undertaking internal and external training as required
• Attending staff and departmental meetings
• Always act as an advocate for Phoenix and its products
• Abiding by all regulations relating to the retail sale of alcohol, public venues and adhering to all company policies and procedures
• Undertaking any other duties that may be reasonably requested
• Where appropriate, to undertake the above duties at Phoenix promotions and copromotions in external venues.

Job Type:
Zero hours contract


Salary:
£9.50 per hour


Work Location:
One location