Acute Medicine Admin Assistant Apprentice - Derby, United Kingdom - University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There has never been a better time to come and work at University Hospitals of Derby and Burton NHS Foundation Trust; University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018 to bring together our five hospitals - in Derby, Burton, Lichfield and Tamworth - to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.

With over 12,000 members of staff you can expect huge variety and new opportunities every day Our staff go above and beyond and are taking pride in caring for our patients - making every moment matter.

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme.

This is a structured programme of work and study over 15-18 months (length of programme is dependent upon contracted hours) that consists of the following:

An induction programme providing an insight and development into the skills needed to undertake your new role.
Relevant mandatory training including Information Governance and Risk Awareness.
A role and duties, supported by working alongside experienced staff
Regular study sessions, support and guidance to develop into colleagues who share our core values and objectives at the Trust

We are looking for individuals that meet the following skills and qualities required for this role;

Have good interpersonal communication skills; both written and verbal.
Ability to work independently or as part of a team
Have keyboard/Word processing experience
Be confident in the use of Microsoft software
The ability to prioritise tasks and own workload
Show enthusiasm for working in the health sector.
Be punctual, friendly, motivated.
Adaptable to the changing environment.
Demonstrate commitment to learning
Have a professional outlook and positive attitude.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, including both professional and leadership development
Ongoing support through every step of the way from recruitment to when you join our team and beyond.
A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

Our hospitals see more than 4,000 outpatients daily
We see more Trauma & Orthopaedic outpatients than any other Trust over 3,300 per week
An average 860 patients are seen in A&E every day 6th largest in the country
Our hospitals admit more than 220 emergency patients daily.
We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
We are one of only 5 Trusts nationally with more than 50 operating theatres
We carry out more than 300 elective procedures each working day

Duties will include, but are not limited to:

Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
Direct contact with service users and other internal departments i.e. at reception/ by telephone
Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly.
Record and securely store information relating to confidential matters and enquiries
Assist to arrange and administer meetings / events, including booking venues, the preparation and distribution of training resources.
Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.
To patient files from departments around the Trust
To scan patient information electronically from patient paper notes.
Commence a timeline of patient care with the support from the management team.
Setting up meetings (face to face and Microsoft Teams) and diary management.
Maintaining databases on excel.
Designing and publishing posters.
Progressing actions from action plans across the governance workstreams.
Supporting with powerpoint presentations.
To maintain electronic files and records.
Any other Ad Hoc Duties