Neighbourhood Housing Officer - Camden, United Kingdom - CRA GROUP LIMITED

CRA GROUP LIMITED

Verified Company

Camden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

2-3 months contract with Camden Council_

Job Summary:

Job Level 3 Zone
NHO
Supporting council tenants with issues arising from their tenure (sign up, legal eviction, succession, overcrowding, etc... )
Dealing with ASB on your patch of 500 properties, (mediation, referral to legal team for closure orders, community safety, police etc.)
Writing and issuing correct notices and warning.
Meeting the needs of the services with additional reporting, visiting scheme all tenants, case recording and Northgate and TRIM.

Sample of Key Duties/Accountabilities:

To understand our customers ongoing presenting and contextual needs and our properties and neighbourhoods.
To develop skills and knowledge in key areas to meet customers' demands;
To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident demands.
To support residents to solve problems at their root cause to build future strength in our communities and individuals.
To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations.
To act as a lead contact for at least one Tenant and Resident Association in the neighbourhood
To work closely with colleagues in other services to resolve problems, and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood.
To build close working partnerships in the neighbourhood area and other teams to best deliver for Camden residents in our properties, for example NHS, Police, Domestic Violence and Money Advice agencies and professionals.
Working proactively in our neighbourhoods to get a good understanding of residents and our properties as well as working closely with other agencies.
Working in 5PS and other Camden offices and homeworking when not out in neighbourhood.
Attendance at external meetings, sometimes outside normal working hours, may be required, such as TRA meetings and community events.

Essential Experience Required: