- Provide a high standard of customer service, acting as a key point of contact for customers.
- Receive, log, upload, and track customer enquiries accurately within internal systems.
- Follow up enquiries in a timely manner to support conversion to orders.
- Maintain clear, professional communication with customers via phone and email.
- Accurately load customer orders onto the company ERP/MRP system.
- Ensure all order details, pricing, specifications, and delivery requirements are correct.
- Monitor order progress and provide updates to customers as required.
- Maintain accurate sales records, documentation, and correspondence.
- Liaise closely with internal departments (Sales, Engineering, Production, Planning, and Quality) to ensure customer requirements are clearly understood and met.
- Support the sales team by coordinating information and ensuring smooth handover from enquiry to order.
- Assist with the preparation of quotations, order acknowledgements, and related documentation.
- Support the handling and resolution of customer complaints in a professional and timely manner.
- Work with internal stakeholders to investigate issues and communicate outcomes to customers.
- Help ensure corrective actions are followed through and recorded appropriately.
- Support continuous improvement of sales administration processes.
- Ensure compliance with company procedures and quality standards.
- Support Directors with any ad hoc requirements.
- Proven experience in a sales administration or customer service role, ideally within a manufacturing or engineering environment.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to manage multiple enquiries and priorities.
- High level of accuracy and attention to detail.
- Confident user of ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).
- Experience within precision engineering or a technical sales environment.
- Understanding of order processing and production workflows.
- Experience supporting complaint resolution and customer satisfaction initiatives.
- Customer-focused with a proactive and professional approach.
- Strong team player who can liaise effectively with multiple internal stakeholders.
- Calm and solution-focused under pressure. xlqdzyr
- Reliable, adaptable, and committed to delivering high standards.
- Employer Pension contribution (6%)
- Annual bonus
- 25+ days holiday
- Training and development funding
- Life Assurance
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Sales Administrator - Welham Green - Davall Gears Ltd
Description
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Welham Green
The Role
The Sales Administrator will play a key role in supporting the sales function by delivering excellent customer service and ensuring the efficient handling of customer enquiries and orders. This role requires a highly organised individual who can track, upload, and follow up enquiries, accurately load orders, liaise with internal stakeholders regarding customer requirements, and support the resolution of customer complaints.
Key Responsibilities
Customer Service And Enquiry Management
Order Processing And Administration
Internal Liaison And Coordination
Complaints And Issue Resolution Support
General Responsibilities
Undertake Other Administrative Or Sales Support Duties As Required.
Essential Skills and Experience
Desirable
Personal Attributes
Benefits
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Sales Administrator
Only for registered members Welwyn Hatfield
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Sales Administrator
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Sales Administrator
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Sales Administrator
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Sales Administrator
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Sales & Purchases Administrator
Only for registered members Chipping Barnet
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Sales & Purchases Administrator
Only for registered members Barnet EN
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Sales & Purchases Administrator
Only for registered members Barnet, England
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Sales Administrator
Only for registered members Watford
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Sales Administrator
Only for registered members Watford, England
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Sales Administrator
Only for registered members Watford
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Sales Administrator
Only for registered members Watford, United Kingdom