Finance Systems Support Analyst - London, United Kingdom - Career Legal

Career Legal
Career Legal
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

My Client is a growing international law firm specializing in litigation and dispute resolution, particularly in the insurance, reinsurance and liability areas.

They have offices spanning the globe and over 1000 employees, with headquarters in the City ofLondon and several other offices in the UK.

They are looking to recruit a Finance Systems Support Analyst to join their Finance Department.

The main purpose of this role isto manage the firms tax compliance and dealingwith partnership tax and partners' individual tax arrangements.

The successful applicantwill have excellent Tax knowledge and come from a partnership tax background.


Responsibilities

  • Manage the Finance Systems helpdesk to ensure calls are responded to and prioritised within SLA targets
  • Diagnose and resolve faults, queries and requests assigned to the Financial Systems team using telephone and remote support systems
  • Ensure incidents are resolved in a timely manner in accordance with the published service levels
  • Prepare to work flexibly using a follow the sun approach to provide support to all global offices as required.
  • Help identify end user training opportunities
  • Basic IT

User Administration:
creation and deactivation of user accounts in response to Joiners/Leavers workflow requests

  • Remotely control and administer end user's desktop to resolve issues
  • Escalate incidents to the Financial Systems Support Lead where they are not progressing in a timely or satisfactory manner
  • Monitor and prioritise in line with incident management
  • Work within the team to ensure all calls are responded to within SLA targets
  • Ensure calls are completed to the satisfaction of the end user
  • Ensure calls are prioritised and dealt with in line with workloads
  • Ensure calls are kept uptodate and populated with the requisite information using the vFire call management system
  • Record regular updates on the vFire call management system
  • Strong Microsoft Excel Skills

Important Notice
Career Legal is a Recruitment Agency and is advertising this vacancy on behalf of one of its Clients.
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