Loss Prevention Cast Member - London, United Kingdom - Disney

Disney

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Loss Prevention Cast Member - Oxford Street

Job ID

Location

London, United Kingdom

Business
Disney Store

Date posted
Feb. 16, 2023

Job Summary:

Our Mission
"Creating Magical Moments for Guest of all Ages"

The Loss Prevention Cast Member reports to the Store Management team and the Senior Loss Prevention Cast Member and shows the following attributes:

Passionate & Enthusiastic

Demonstrates enthusiasm and passion for the Disney brand and protection of all the Disney assets resulting in a Shrinkage reduction in store.

Warm & Approachable

Readily available for Guests, managers and Cast Members at all times in a friendly manner, prioritising Guest interaction and support for managers and cast members over tasks.

Treats everyone with dignity and respect.

Energetic & Empathetic

Develops a high energy environment that provides Guests with a safe and secure environment in which to have a magical experience, to drive the achievement of all company goals and initiatives.

Leads, inspires, Listens to and guides Cast Members to provide a safe and secure environment for Cast Members and Guests.

Knowledgeable & Positive

Teaches and shares great knowledge about Loss Prevention and facilitates compliance with all Loss Prevention related company operational procedures that impact the Store and Company.

Confident & Honest

Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages, and with Managers and Cast Members.

Works in a way that is fair and trustworthy, being open with all who interact with our brand.

Loyal to Brand & Guest
Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.

Overview

The Loss Prevention Cast Member is part of the management team, and supports the store management team to drive the store's performance especially in relation to Shrinkage.

The Loss Prevention Cast Member represents the Disney brand, and ensures that Guests have magical experiences throughout the Store in a safe and secure environment.

Their standards are consistently high and they set the example for the delivery of exceptional Loss Prevention standards.

They are a mentor and a role model for Cast Members in relation to Loss Prevention and work with the rest of the management team to create a high energy work environment, to drive the company's initiatives and to achieve its goals.

Primary Responsibilities

Show

Results

Maintains high visibility on Stage and monitors 'Hot Spot' areas which have a history of theft
Monitor entry/exit points, patrolling the store, acting as a deterrent, whilst alert to any threat o Guest, Cast Members or store.
Radios, CCTV and EAS equipment used appropriately and daily checks are actioned to ensure good working order is maintained at all times.
Bags, Pockets and lockers searched without prejudice in a professional manner with Cast member's knowledge to meet TDS SOP.
All staff and visitors searches recorded and signed off by all parties in line with TDS SOP.
Actions daily perimeter checks of the store to identify any potential security risks.
Identifies any issues ensuring a safe working environment to prevent injury to self, colleagues and Guests throughout all areas of the store.
Monitors Fire exits and corridors to ensure these are kept clear at all times.
Evacuation and blackout procedures initiated; regular tests completed and documented with store manager.
Attends court on behalf of the company as required.
Achieves shrinkage financial goals, as agreed, through appropriate actions, controls and use of Guest service behaviours.
The store is at all times a safe and secure environment for Guests, Cast Members and visitors
Cash variances are reduced and the opportunity for fraud or theft mitigated
Monitors weekly store shrinkage performance and inventory adjustments (MOS) to highlight areas of loss and propose remedial action. Cycle Counts are completed accurately and inventory integrity maintained.

- liaises with local police/town link schemes to ensure a good working relationship is maintained at all times.

Any communication with both Police and enforcement agencies is carried out in an effective and professional manner on behalf of the Disney brand

Support

Contribution

Visitors book completed and badges worn by all visitors in line with TDS SOP
Operates in a diplomatic and tactful manner when dealing with incidents and ensure that at all times TDS Sop's are followed
Liaises with Store Manager in the investigation of identified cash variances
Assists store team with daily till check procedure
Liaises with Store Manager to ensure that all MOS adjustments are appropriately investigated.
Assists store Cast in carrying out Cycle Counts accuracy checks as directed by the Inventory Management team.
To assist in ensuring that delivery/ collection manifests are checked and in order.