Service Advisor - Wembley, United Kingdom - Auto serve vehicle solutions ltd

Description

• Greet customers and provide exceptional customer service throughout their visit
• Listen to customer concerns and accurately document them
• Use mechanical knowledge to assess vehicle issues and recommend appropriate services
• Provide estimates for repairs and communicate them to customers
• Coordinate with technicians to ensure timely completion of repairs
• Handle cash transactions and maintain accurate records
• Upsell additional services or maintenance packages to customers

• Previous experience in a customer service role is preferred
• Strong mechanical knowledge or background is a plus
• Ability to handle cash transactions and perform basic math calculations
• Excellent communication and interpersonal skills

• Customer service: Ability to provide excellent customer service and address customer concerns in a professional manner
• Mechanical knowledge: Understanding of automotive systems and ability to assess vehicle issues
• Cash handling: Experience handling cash transactions and maintaining accurate records
• Upselling: Ability to identify opportunities for upselling additional services or maintenance packages

• Every weekend
• Monday to Friday

• Wembley: reliably commute or plan to relocate before starting work (required)

• Driving Licence (preferred)