Customer Experience Assistant Receptionist - Northampton, United Kingdom - OI Space

OI Space

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Northampton
:
Vulcan Works Creative Hub

Reporting to:
Assistant Centre Manager

salary:

£21,255 per annum, £10.90 per hour

Role:
Permanent, full time (37.5 hours per week), Monday to Friday. Flexibility will be required to meet the needs of the business

Major objectives of the role:

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in this. You will welcome everyone to
Vulcan Works Creative Hub.
Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK.Our clients are startups, high growth SMEs, investors andalso public sector organisations that contract with us to deliver innovation centres and programmes to business.

We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly1000 exciting, innovative and growing companies.

This fulltime position will report directly to the Assistant Centre Manager. At
Vulcan Works Creative Hub the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewedtea or coffee when they need it.
That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pridein your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

What will you do?
There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have:

Be the first and last point of contact for our customers and their guests
Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
Responsible for opening the centre in the morning and closing the centre at the end of the day as applicable
Manage keys and passes (activation/ deactivation) for customers
Handle all daily incoming and outgoing mail for customers
Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
Support the Centre Manager with event planning and hosting
Monitor the meeting room agenda and act as a host for our coffee morning and external events
Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
Make sure the Vulcan Works Creative Hub Centre website is up to date with all the latest news and views
Ensuring all centre equipment is in good working order including for example coffee machines, printers, photocopiers and AV
Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
Record any chargeable ad hoc services customers or their guests need
Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
Maintaining tidiness of the community areas in the centre
Support customers with local area knowledge restaurants, bars, events etc
Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks
Help us with your ideas on how we can keep improving our services

What are you like?

A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
Proactive
Great IT skill with experience of using a range of technology
Conscientious and efficient with an eye for detail and pride in their work
Great as part of a team as well as working on their own when the need arises
Flexible willing to do what it takes to make the centre a success

What's in it for you?

Salary of £21,255, £10.90 per hour
25 days' holiday plus Bank Holidays
Flexible benefits package comprising:
Contributory pension
Ability to increase or decrease amount of annual leave
Ability to increase or decrease amount of life assurance cover
Private medical and dental insurance
Health screening
Bicycle purchase
Charitable Giving
Friendly, informal and flexible working environment so you can make the most of your home and your work life.

We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click
'apply' today to become our new
Customer Experience Assistant or to find out more information about the role.

We would love to hear from you