Lead Service Designer - Manchester, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date

Tuesday 06 June 2023

Agile Working Options

Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We're looking for Talented Service Designers to join us at Lloyds Please read the below for more information....

Job Description:

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.

We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We're looking for someone to lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

Want to hear more?

You'll also be:

Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
Researching and documenting current state services and experiences and communicate future state services.
Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
Taking ownership for your own and others' development and help them to succeed through coaching and mentoring.
Collaborating closely with other designers, product owners, and engineers.
Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

Skills and experience that we're looking for;

You'll be a highly motivated, proactive and driven approach to achieving individual and collective goals couples with the ability to cultivate an environment that encourages innovation and continuous improvement.

You'll have strong relationship building skills, and can use empathy to find opportunities to bring people together. You'll be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

Additionally you'll have a calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

You'll also have;- An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.- Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non - technical audiences.- Experience in research methods to inform design choices.

- Highly experienced in 'design thinking' methods and being able to facilitate with confidence

What you would get in return

We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

You'll also receive;- A competitive salary.- A discretionary bonus.- Private medical insurance.- Pension contributions up to a maximum of 15% of your salary.- Share plans.- 30 days paid holiday each year, plus Bank Holidays.

Together we'll make it possible

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues ha