Customer Service Agent - Newcastle upon Tyne, United Kingdom - Nineteen Recruitment

Nineteen Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On behalf of our client, a rapidly growing internet service provider, we are recruiting a number of talented Customer Service Advisors to take up an exciting opportunity to join a company that is committed to service excellence and passionate about delivering relationship based service.

This is a full time, permanent role working from home.

Our client
takes pride in what they do and is
passionate about what they do, but don't take themselves
too seriously.

They use
smart simplicity and a little bit of
cheekiness to create
disruption.

Our client has high standards and delivers a service that is fast, reliable and fairly priced. They strive to exceed expectations, managing the needs of their customer now and for the future.

Our client aims to provide a high-touch experience for our customers each and every time, personifying what it means to be a trusted advisor in answering questions, solving problems and recommending plans and upgrades that meet our customers' needs.

We are looking for team members who can deliver personalised service, who value our customers as much as we do, and who are always flexible to meet our ever-changing business needs.

Duties and responsibilities

To deliver an exceptional customer experience to B2C and B2B clients, breaking the mould from the telecom industry's notoriously poor customer service
Troubleshooting technical issues with customers
Organising installations and service calls with field engineers
Liaising with Operations to ensure Build issues are resolved in a timely manner
Dealing with billing queries
Customer retention

Advising customers and prospective customers on the product and services that fit their needs so they get the best out of their full-fibre connection

Qualifications and Experience
Highly developed soft skills and a strong will to serve

Good listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wide-ranging demographic is essential

Ability to communicate clearly and professionally, both verbally and in writing

Technical experience a plus

Working conditions

Shifts will be between Monday and Sunday working 40 hours per week, undertaking 8 hour shifts between 8am9pm and on weekends 9am7pm
Fully remote with flexibility to work from office as required

Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.

Job Types:
Full-time, Permanent

Salary:
£21,000.00 per year

Schedule: