Customer Service Representative - East of England, United Kingdom - Binance

Binance

Verified Company

East of England, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.

Responsibilities:

Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers

Requirements:

Minimum 1 year experience in customer service, preferably in finance or Ecommerce industry
College degree or above
Nativelevel fluency in Arabic, and advanced English is mandatory to support our users in this role
Previous experience with crossfunctional support will be advantageous
High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry

Working at Binance

Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
Work alongside diverse, worldclass talent in an environment where learning and growth opportunities are endless
Tackle fastpaced, challenging and unique projects
Work in a truly global organization, with international teams and a flat organizational structure
Competitive salary and benefits
Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization's

core values, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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