Head of Business Support - Newcastle upon Tyne, United Kingdom - Stadler Rail Service UK Ltd

Stadler Rail Service UK Ltd

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your duties will include:

Personnel

On site management of Business Support function personnel to include HR, Procurement, Train Presentation, Facilities Management, QHSE, L&D and other operational aspects including Operations Technicians as applicable
Ensure rostering covers requirements of contract and meets any additional resource requirements in support of outstabling, special events and / or possessions
First line management of support personnel including but not limited to; appraisals, disciplinaries, competencies and attendance management
Planning and allocation of work to support personnel in line with business needs and contractual requirements
Ensure all personnel allocated to a task are competent to do so in accordance with the competence management system. Support personnel to develop and maintain competence
Support and mentor new starters with initial, on the job or enhanced training including assessments

Organisational

To actively participate in performance meetings, both internal and external, to ensure comprehensive representation from Stadler regarding performance and delay attribution
Liaison with Nexus regarding off Depot facilities such as Howden Satellite Depot and Nexus Learning Centre
Support the business in ensuring trains are provided as and when required, meeting all criteria in the areas of product and people safety, reliability, train presentation and in line with the relevant environmental legislation
Data input and analysis into electronic management systems including SRMS and others utilised by Stadler Rail Service UK
Ensure all documentation (e.g. job cards, defect logs, component labels, work orders, failure reports and technical requests) associated with fleet maintenance activities are completed accurately, both paper and computer based
Support with materials management, ensuring stock withdrawals are to the correct cost code and that materials returned to the stores for warranty or repair are done so efficiently
Maintain own competencies, ensuring any upcoming or overdue are planned and addressed in a timely manner
Ensuring industry, engineering and production best practice is adhered to at all times. Supporting with the development and implementation of standards and procedures in accordance with legal, legislative and moral obligations of Stadler
Tools, equipment, facilities and assets interface to ensure issues are reported and corrected effectively through regular checks, audits and inspections
Embed a zero harm culture within the production function
Responsible for ensuring engineering, hygiene, tool and calibration management procedures are adhered to
Initiate and where authorised implement action to prevent the occurrence of product nonconformities (noncompliance), rail safety and compliance, Quality, Health, Safety and Environment (QHSE) incidents, process deficiencies or system deficiencies. This includes the reporting of any such incidents in a timely and thorough manner
Responsible for adhering to safety / quality systems and support the implementation thereof by carrying out appropriate inspections / checks as required or directed including the completion of "in process checks", "safety tours" and general condition assessments, ensuring work is done safely and to specification, to ensure a safe and reliable product
Annual identification and quantification of risks in order to complete Risk Assessments (RA's) and the risk register
Demonstrate a value based behaviour, setting the example for others to follow and challenging any values or behaviours deemed inappropriate
Organising, facilitating and overseeing timely Management Review meetings to monitor the Key Performance Indicators (KPI's) of relevant contracts, and establishing an action plan to address any identified issues
Liaising with the customer's commercial representatives to ensure that Stadler delivers customer satisfaction and drives the establishment and maintenance of a culture of excellence
Preparing and evaluating variation orders, waivers and all other contractual documentation
Manage, coordinate, agree and adjust train planning (Possessions, Special Events and Driver Training)
The above duties, goals and tasks only serve as a characterisation of activities, and is not an exhaustive list. The job designate is therefore expected to also perform all other relevant work they are asked to do within reason

What do we require of you?

Essential:

Qualification or equivalent experience in a Rail, Depot and Managerial environment
ILM Level 5 Leadership and Management
Proven experience in leading teams, planning and engaging with stakeholders
Ability to work in a demanding environment and make decisions to tight deadlines
Can demonstrate a customer driven attitude focused on quality
Flexible and willing to support colleagues with good interpersonal and communication skills
Proven experience of working in