Office Manager, London - Greater London - Taptap Send

    Taptap Send
    Taptap Send Greater London

    1 week ago

    Description

    About Us

    We're building the world's leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

    Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

    We're growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

    Here's a little more:

    • Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
    • Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
    • Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
    • Truly global team people, 50+ nationalities, 50+ languages
    • Guided by our values - ownership, impact, humility, and heart - in deed, not just word

    The Role

    We're looking for a highly capable Office Manager to run the day-to-day operations of our London office. This is a hands‑on role for someone who thrives in fast‑paced environments, enjoys making things run smoothly, and isn't afraid to roll up their sleeves. You'll be the backbone of the office, ensuring our teams can focus on doing their best work.

    Responsibilities

    • Own the day-to-day management of the London office, ensuring it is efficient, well-organised, and welcoming with a culture that makes employees feel energised and cared for
    • Manage relationships with vendors and service providers, negotiating contracts and costs to get the best outcomes for the business and deliver an amazing employee experience
    • Plan and execute internal events, team offsites, and company gatherings (from logistics to on‑the‑day coordination)
    • Provide ad hoc EA support to our executive team
    • Oversee office supplies, facilities, and health & safety requirements
    • Act as the first point of contact for office-related issues and continuously improve how the office operates

    Requirements

    • Proven experience in office management within a fast‑paced environment
    • Strong negotiation skills and confidence dealing with vendors and external partners
    • Experience or clear capability in planning and delivering events, both for staff and for executives and external partners
    • Highly organized, proactive, and comfortable juggling multiple priorities
    • Practical mindset with a bias for action and problem‑solving

    Nice to have

    • Fluency in languages other than English
    • Onboarding & People Operations experience

    Taptap Values

    Impact first

    Team next

    Accept reality

    Propose solutions

    Win with grit

    Be proactively candid, with yourself and others

    Love the particular

    Own it

    Create positive energy

    Maybe, even have fun

    Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

    If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.


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