Band 3 Receptionist - Downpatrick, United Kingdom - Platinum Recruitment NI Ltd
Description
Band 3 Receptionist
Downpatrick
30 hours per week (including weekends & bank holidays)
£11.11 p/h (Mon - Friday)
£15.00 p/h (Sat)
£18.78 p/h (Sun)
Temporary Vacancy
Job Summary:
Act as first point of contact between patients, relatives and medical and nursing staff.
Effectively communicate with patients, ambulance staff; medical and nursing staff in the delivery of high quality, timely, safe and effective care.
Provide a high level of clerical/administrative support to multi-disciplinary team both within their own team and to outside agencies, e.g.
Given the sensitive nature of the Department environment, staff must at all times act with integrity, respecting the needs of the patient and adhering to strict codes of confidentiality and data protection.
Communication in difficult circumstances with anxious, ill or injured patients/relatives, various ethnic groups, individuals with hearing disability, emotionally unstable, confused, violent and abusive individuals.
Key Duties
The post holder will be required to carry out a range of duties which may include all or some of the following:
- 1. To maintain and update the computerised system e.g. eEMS (electronic Emergency Medical System) including the registration of patients attending the Emergency Department, linking details with the Patient Administration System (PAS) and the Health & Care index, amending and up-dating where necessary, ensuring accurate patient demographic details are recorded.
- Organising and prioritising own workload on daily basis within the ED reception. Processing and collating information whilst dealing with frequent interruptions, re-prioritising workload where necessary. Dealing with indirect, distressing or emotional situations.
- Monitoring patients on arrival and bringing to the attention of the Multi-Disciplinary Team those who are too ill to await triage, e
g Patients requiring priority ECG:
Infectious Diseases Protocol; Stroke patients and Head injuries - using initiative where required. Following protocol regarding patients attending with possible exposure to hazardous substances in accordance with training received. Monitoring patients whilst in waiting room.
Validation and verification of all ED records, which will then be photocopied accordingly and prepared for posting to patient's GPs and Health Visitors.
- Booking appointments using eEMS, PAS or telephone.
Essential Criteria:
4 GCSEs at Grades A-C including English Language and Maths or equivalent and 1 years' experience in a public facing admin and clerical role
OR
2 years' experience in a public facing admin and clerical role.
Salary:
£11.11 per hour
Expected hours: 30 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Downpatrick: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 2 years (required)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
More jobs from Platinum Recruitment NI Ltd
-
Seasonal General Attendant
Armagh, United Kingdom - 3 weeks ago
-
Higher Clerical Officer
Omagh, United Kingdom - 3 weeks ago
-
Cleaner - Bangor (Ref: 04152)
Bangor, United Kingdom - 1 week ago
-
Band 3 Invoice Administrator
Portadown, United Kingdom - 1 week ago
-
Band 3 Higher Clerical Officer
Belfast, United Kingdom - 3 weeks ago
-
Library Assistant
Saintfield, United Kingdom - 3 weeks ago