IT Engineer Apprentice - Hackney, United Kingdom - QA Ltd

QA Ltd

Verified Company

Hackney, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:
Spectrum IT Consultancy are a small company, supporting education institutions in East London and businesses across the UK.

Overview:

We are offering an exciting opportunity to develop your IT skills under the guidance of two 3rd line engineers and be part of a growing Managed Service Provider.

Main responsibilities:

Capturing and recording information required in order to correctly prioritise tickets
Resolving technical tickets both at supported schools and remotely
Escalate tickets to next line within SLA's
Communicating ticket progress with customer contact
Advise and adhere to recommended security guidelines
Achieving training goals set by your line manager in your Personal Development Plan
Provide onsite assistance to customers within their premises during scheduled visits
Providing basic training to clients on how to use new IT equipment, I.e. tablets and laptops
Implementing requested changes to Cloud SaaS services including Microsoft 365 and Google Workspaces
Identify trends in tickets to proactively address issues and suggest fixes
Update and maintain documentation

Desirable skills and personal qualities:

Communication skills
Attention to detail
Organisation skills
Team working

Experience with any of the following:

Microsoft Windows 10/1
Microsoft 36
Microsoft Intune
Azure Active Directory
Microsoft Teams
Understanding of TCP/IP
DHCP
DNS
VPN
Firewalls and Switches
Routers
General telephony

- macOS

Troubleshooting printers

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grade A*-C/9-4 or equivalent

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Future prospects:

The role offers the opportunity to progress into a permanent position after successfully completing the apprenticeship.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.