Receptionist/administration Assistant - Birmingham, United Kingdom - ERDINGTON ACCIDENT REPAIR CENTRE LIMITED

Description

You will be the first point of contact for customers and colleagues visiting the Bodyshop and so excellent customer service skills are essential for this role.

This is a busy and varied role with responsibilities including greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

Role:

• Responsible for the reception area, including greeting customers and providing

a positive and welcoming experience.

Customer follow-up calls " Record all complaints and cancelled jobs " Excellent
Phone Manner " IT Literate "

• This is a fastpaced role, so would suit and organised and methodical person

that works well under pressure.

• Coordinate and manage the logistics of a collection/delivery service based on a

large fleet of courtesy cars.

• Liaise with the workshop to determine vehicle completion times and delays,

relaying any special instructions from the customer with regards to deadlines.

• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any

accidental damage caused to avoid uninsured loss damage costs.

• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Knowledge and compliance with Health and Safety regulations.

Skills and experience:

• Excellent customer service and communication skills, including by telephone,
• Flexibility dealing with changes in demand, tasks, and processes.
• Strong Admin skills.
• Work on own initiative, be proactive and manage customers and workload with

little intervention from the management team.

• Good time management and prioritisation skills.
• The hours of work are: Wednesday
• Friday 8:00am 16pm

Job Types:
Part-time, Permanent

Part-time hours: 24 per week


Salary:
£13,004.00-£13,728.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location:
In person

Expected start date: 31/07/2023